pk7 Privacy Policy – How Your Personal Data Is Handled on Our Platform

1. What Information We Collect

When you register for a pk7 account, we collect personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID and proof of address to comply with applicable Philippine regulations. When you make deposits or withdrawals, transaction details such as payment method, amount, and timestamp are recorded to maintain accurate account records. We also collect technical data automatically, including your IP address, device type, browser version, and session activity, to help us maintain platform security and improve your experience. If you contact our support team, the content of those communications may be stored for quality assurance and dispute resolution purposes. We only collect information that is necessary for the purposes described in this policy, and we do not request sensitive data beyond what is required for account management and regulatory compliance.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals, and verify your identity in line with Philippine gaming regulations. We use your contact details to send important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure the platform operates securely for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve our sports betting, live casino, and casino-style game offerings. pk7 does not sell your personal information to third parties for marketing purposes, and we will never share your data with advertisers without your explicit consent. Where required by law or by a regulatory authority in the Philippines, we may be obligated to disclose certain information, and we will do so only to the extent required.

3. Sharing and Third-Party Access

pk7 works with a limited number of trusted third-party service providers to operate the platform, including payment processors, identity verification services, and game content providers. These partners are granted access only to the data they need to perform their specific function, and they are contractually required to handle that data securely and in accordance with applicable privacy laws. We do not allow third-party partners to use your personal data for their own marketing or commercial purposes. In the event of a merger, acquisition, or significant business change, your data may be transferred to a successor entity, and you will be notified of any such change in advance. Law enforcement agencies or regulatory bodies may request access to account data in connection with a legal investigation, and pk7 will comply with such requests where legally required. All third-party arrangements are reviewed regularly to ensure ongoing compliance with ourprivacy standards and Philippine data protection obligations.

4. How We Keep Your Data Secure

pk7 uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit. Our servers are hosted in secure facilities with restricted physical and digital access, and our internal systems are monitored continuously for unusual activity. Access to personal data within our organisation is limited to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. You can also help protect your account by using a strong, unique password and logging out after each session, especially on shared or public devices.

5. How Long We Retain Your Data

pk7 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable gaming and anti-money laundering regulations, even after an account is closed. Technical logs and session data are typically retained for a shorter period and are used primarily for security monitoring and fraud prevention purposes. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process that request promptly, subject to any retention obligations that prevent immediate deletion. You may contact our support team at any time to ask about the specific retention periods that apply to your account data.

6. Your Rights as a Data Subject

As a Filipino player using the pk7 platform, you have the right to access the personal data we hold about you and to request a copy of that information at any time. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy or with applicable Philippine data protection law, you have the right to lodge a complaint with the relevant regulatory authority. You may withdraw your consent to certain types of data processing at any time, though this may affect your ability to use some features of the platform. To exercise any of these rights, please reach out to our support team, whose contact details are available in the FAQ section. We are committed to responding to all data rights requests within a reasonable timeframe and in full compliance with our obligations.

7. Updates to This Privacy Policy

pk7 may update this Privacy Policy from time to time to reflect changes in our platform, applicable regulations, or industry best practices. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered players may be notified by email where the changes are significant. It is your responsibility to review this page periodically to stay informed of how your personal data is being handled. Continued use of the pk7 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account options. We encourage all Filipino players to read this policy in full alongside our Terms and Conditions and Responsible Gaming page for a complete picture of how we operate.